What you’ll do
- Answer inbound calls, texts, and messages with warmth and clarity
- Ask the right questions and capture accurate details
- Schedule jobs and set clear expectations (timing, pricing basics, next steps)
- Support technicians by keeping the day organized and communicating changes
- Follow simple systems so customers feel consistency every time
What we’re looking for
- Strong spoken and written communication
- Calm, friendly, and professional under pressure
- Organized - you don’t drop details
- Comfortable with software, notes, and multitasking
- You care about doing things the right way, not the fastest way
What we offer
- Full-time, stable office role
- Training and support (you won’t be thrown in and left alone)
- Clear expectations, systems, and a team that communicates
- A respectful environment
- Work you can feel proud of at the end of the day
Apply
If you’re the type of person who can turn a stressful call into a calm conversation, we’d love to hear from you. Send a short intro and your relevant experience.
Tip: In your email subject line, write “CSR – {Your Name}”.