Onpoint Locksmith
Warranty Policy

At Onpoint Locksmith, we are committed to providing our customers with exceptional service and top-quality products. We stand behind our work and offer a comprehensive warranty to ensure your peace of mind.


Warranty Coverage:

  1. Labor: All services performed by Onpoint Locksmith are covered by a 90-day labor warranty. If any issues arise due to our workmanship within 90 days of service, we will rectify the problem at no additional cost to you.

  2. Products: The warranty on products (locks, keys, security systems, etc.) varies depending on the manufacturer’s warranty. Typically, most products come with a 1-year warranty from the date of installation. For specific warranty details on the products you’ve purchased, please refer to the manufacturer’s warranty documentation or contact us for assistance.


Our warranty does not cover:

  • Damage due to accidents, misuse, abuse or tampering
  • Wear and tear from normal use.
  • Issues arising from modifications or repairs not performed by Onpoint Locksmith.
  • Loss or damage due to natural disasters or acts of God.
  • Rekey – We can’t offer any warranty for rekeing locks with existing hardwareץ

Special Note: This warranty policy applies unless otherwise specified in the invoice provided at the time of service or product purchase.


How to Claim Warranty:

If you encounter any issues with our services or products within the warranty period, please follow these steps to claim your warranty:

  1. Contact us at onpointlocksmith@gmail.com with a detailed description of the issue.
  2. Provide proof of purchase or service (invoice or receipt).
  3. Our team will assess the situation and, if covered under warranty, will schedule a service visit to address the issue.

Contact Us:

For any questions regarding our warranty policy or to claim your warranty, please contact us at:


  • Email: onpointlocksmith@gmail.com
  • Address: 2568 Kingsway Ave, Port Coquitlam, BC V3C 1T6

We are dedicated to ensuring your satisfaction and security. Thank you for choosing Onpoint Locksmith.


Fill up the form below to get in touch with us!